Events

Advancements in generative AI pose a new threat, with sophisticated voice clones and deepfakes becoming more prevalent. Contact centers sit at the crossroads of member experience and fraud prevention. They handle sensitive financial transactions, authenticate identities, and often serve as the first line of defense against fraud. Unfortunately, fraudsters know this — and they’re evolving faster than many defenses.

This session will explore how credit unions can secure member interactions while delivering seamless, frictionless experiences.

Key Takeaways:

• • • • Strengthen Security and Prevent Fraud: Instead of responding to fraud after the fact, prevent it in real time.
      • Enhance Operational Efficiency: Passive voice authentication verifies members in less than five seconds, significantly reducing call handling time and boosting agent productivity.
      • Elevate the Member Experience: Voice biometrics enable your team to recognize members over the phone as effortlessly as they do in person, eliminating barriers to exceptional service.
      • Join us as we explore how AI-driven voice authentication helps credit unions fight fraud.