CU Employment Opportunities

Credit union employment opportunities remain listed for up to three months from the initial posting date unless AVCU is asked to remove them sooner.  To submit a new position, or to ask us to remove an employment opportunity that is no longer active, please email us.  AVCU is not liable for the content, veracity, or continued availability of any position listed below.  Most recent update: 7/30/21.

vice president, Retail Banking Sales and Service, New England Federal Credit Union (7/23)
role:

As part of the NEFCU Leadership Team, you will be responsible for the member experience and sales within our branch and digital channels.  You will focus on growing membership  and their active relationships with the Credit Union through lead discovery of consumer financial goals and achieving high levels of member satisfaction and loyalty by helping them reach financial outcomes and overcome financial challenges – engaging them in our financial solutions.

This will be done through building strong partnerships with internal channel and product managers; vendors, and through mentoring, coaching, and training a team of sales and service managers and supervisors.  You will also ensure that operations are maintained to our safety, security and regulatory standards and drive a shared commitment to this purpose.

Reporting to the Chief Retail and Marketing Officer you will demonstrate strong leadership skills through establishing and maintaining accountability for results and support for material  achievements of staff.   You will be a champion to support NEFCU strategies and innovation through your commitment to identifying and removing barriers that will enable your team to achieve and exceed organizational goals. You will develop and maintain consistency in ways achievements are recognized including how staff are rewarded and promoted.

major duties and responsibilities:
  • Develops, implements, and measures sales and service performance standards; to ensure that branch performance improvement initiatives are implemented and managed effectively.
  • Manages measurement of sales volume and service quality including branch and management reporting.
  • Makes presentations to Branch personnel and Senior Management for proposals and implementing new programs
  • Travels throughout branch system to evaluate sales and service culture and conducts on-the-spot coaching to supervisors and managers.
  • Develops, implements, and manages performance standards for Branch Managers.
  • Partners with channel and product managers for consistent sales and service standards and for seamless handoff of member cross channel/product needs.
  • Conducts quarterly meetings with Branch Sales Managers to determine effectiveness of implemented initiatives and programs.
  • Designs and manages sales and service incentives and/or bonuses.
  • Periodically attends branch and regional meetings to provide on-going sales and service consultations throughout the Retail Banking network, or as needed to correct deficiencies or reviews areas for improvement.
  • Participates in task groups or special projects. Participates in on-going training programs.
  • Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

If this opportunity seems ideal to you, the position requires visibility and visits to branches and retail delivery points in New England and in Michigan.  We will expect that you have 7-10 years of experience at a management or leadership level, preferably in financial and direct consumer facing services, and hold a bachelor’s degree.   Strong customer and employee focus,  communication, decision making and orientation toward action skills are fundamental to success in this job.

With $1.8 billion in assets under management New England Federal Credit Union is the largest financial institution domiciled in the State of Vermont. We focus on improving the economic well-being of our members and the communities we serve and take pride in developing trusted and respectful relationships with all constituents, including members, employees, partners, and members of the community.

E.O.E

A letter of interest, along with your resume, can be emailed directly to keefe (at) nefcu.com for consideration.



vice president of consumer lending, New England Federal Credit Union (7/23)
description:

Reporting to the Chief Lending Officer, the VP of Consumer Lending develops, implements, and oversees the credit union’s consumer lending programs, processes and teams, including direct and indirect lending.   The Vice President of Consumer Lending is responsible for the growth of the Credit Union’s consumer loan portfolio by creating a frictionless member experience and through delivery of operational excellence in all facets of the loan origination cycle.

duties include:
  • Responsible for driving organizational consumer loan growth and member loyalty within established goals and objectives. Develops, proposes, gains acceptance for and implements consumer lending program policy and strategy; leads activity related to new product development with respect to consumer lending programs.
  • Provides leadership and strategic direction to all areas of responsibility including origination, processing, underwriting, and closing/funding.  Works collaboratively with managers, supervisors, and staff involved in the origination, fulfillment and servicing of consumer loans, to ensure accurate, responsive, and timely review, processing, underwriting, funding, and reporting of loans.
  • Works with staff to maximize service levels by reducing or eliminating unnecessary processes and documentation, while enhancing communications and timely follow through.
  • Ensures staff is educated, trained and actively participating in NEFCU Member Relationship Development Program.  Drives success of program by nurturing environment of coaching, mentoring and holding staff accountable to goals.
  • Drives success of ancillary insurance products by working with managers & training resources to educate, measure, and reward staff for appropriate sales and use of these products.
  • Has a strong bias for action, bold thinking, appropriate tolerance for risk, and the ability to manage the complexities brought about by rapid change.
qualifications:
  • Bachelor’s degree in Business, Finance, or related/relevant field
  • 10+ years consumer lending experience with at least 5-8 years in a management capacity
  • Significant management experience leading leaders as well as cross functional teams
  • Positive community reputation and involvement
  • Demonstrated breadth of knowledge and experience with lending and banking products and services
  • Working knowledge of bank technology platforms, particularly how systems and applications integrate with business processes and operations

E.O.E

A letter of interest, along with your resume, can be emailed directly to keefe (at) nefcu.com for consideration.


Business Intelligence Analyst, New England Federal Credit Union (Reposted 7/23)

New England Federal Credit Union (NEFCU) is the largest member-owned financial institution in Vermont.  Due to member growth, we are seeking a Business Intelligence Analyst to join our growing team.  This requires an expertise in interpreting large data sets to develop data driven solutions for difficult business challenges.  We are seeking a Business Intelligence Analyst that is comfortable leading a discovery process with stakeholders and who is interested in joining a team that is committed to promoting and improving our members’ economic well-being.

NEFCU offers competitive pay and a generous benefit package.  Highlights from the benefit package include:  medical/dental, 401K, tuition reimbursement, gym subsidies and much more.  To apply, and learn more about New England Federal Credit Union, please visit their website at www.nefcu.com.

E.O.E



Vice President of Business Banking, American Eagle Financial Federal credit union (7/16)
Position Detail

Exceeding $2.3 billion in assets, American Eagle Financial Federal Credit Union, located in East Hartford, Connecticut, is currently in search of a commercial banking executive to serve as their Vice President of Business Banking.  Reporting to the Chief Lending Officer, this individual will be charged with building a robust commercial banking operation consisting of both lending and deposit products. Responsibilities will include structuring the department, hiring staff, implementing technology, and outlining guidelines and procedures. The successful candidate will have extensive leadership skills, a proven ability to develop strategic direction and strong execution skills. Additionally, this individual will be very knowledgeable in both commercial loan and deposit products, commercial credit, cash management, and commercial lending software.  Five plus years of experience managing commercial banking teams and operations is required.  Bachelor’s degree is strongly preferred. Please include reference number 1284 when applying.

Company Detail

American Eagle Financial Federal Credit Union (American Eagle) has served generations of families since 1935 when Harry C. Smith, Pratt & Whitney Aircraft’s Employment Manager, and 14 fellow employees brought East Hartford Aircraft Federal Credit Union to Pratt & Whitney. When many banks failed during the Great Depression, the credit union grew its membership by offering savings and loans to Pratt & Whitney employees. Today, American Eagle is the largest community credit union in Connecticut with 14 community offices and over 157,000 members. American Eagle offers banking services to everyone who lives, works, worships, attends school, or works for a business or other legal entity, in Hartford, Middlesex, Tolland, and New Haven counties in Connecticut, and Hampden County in Massachusetts. Every day, American Eagle is guided by its passion for serving and enriching the lives of its members and communities to create a world where financial freedom is a reality.

For more information or to apply for this position, contact Executive Search Relationship Specialist Chris Thomas at 469-385-6623 or email at cthomas (at) cornerstoneresources.coop.


Vice President of consumer lending, texans credit union (7/16)
Position Detail

Exceeding $2 billion in assets, Texans Credit Union, located in Richardson, Texas, is currently in search of a proven lending executive to serve as their Vice President of Consumer Lending.  Reporting directly to the Chief Experience Officer, this individual will oversee both direct and indirect lending. Responsibilities will include evaluating underwriting criteria and policy, utilizing technology to enhance loan operations, and ensuring overall healthy portfolio growth. This individual will also be instrumental in assisting in developing an evolving culture within the department and expanding the risk tolerance within the portfolio, while maintaining quality through calculated analysis.  The ideal candidate will have five plus years of experience leading consumer lending operations and will have demonstrated a proven ability to grow consumer loan operations.  Extensive indirect lending experience is required.

Company Detail

Texans Credit Union was founded in 1953 by 11 Texas Instruments (TI) employees who wished to improve the financial well-being of themselves and their coworkers.  In 1998, membership was expanded to include the surrounding North Texas communities and the credit union became Texans Credit Union.  Today, they serve over 110,000 members within 12 North Texas counties with the same mission that inspired their founders: to improve the wellbeing of all Texans. Through their community outreach program, Texans Gives Back, employees are encouraged to enrich, serve, and get involved with their local communities and have provided more than 4,000 hours of community service since 2016.  What started as a small group of TI employees wanting to make a difference in 1953 has grown to an institution powered by Texans, for Texans.

For more information or to apply for this position, contact Executive Search Relationship Specialist Chris Thomas at 469-385-6623 or email at cthomas (at) cornerstoneresources.coop.


data analyst, NorthCountry Federal credit union (6/25)

Role:

Support the credit union’s vision of being the community’s most loved financial institution, and its mission to make people’s financial dreams come true. Contribute to a world class experience for all members and staff by building rapport, determining needs, and offering creative solutions to best serve their needs. Demonstrate professionalism and integrity and represent the credit union’s core values in all interactions.

To fully leverage our data visualization tools we must have the capability to identify opportunities for visualization and to build out dashboards for end users that deliver effective and impactful information to stakeholders. Responsible for collaborating with end users across all business areas of the credit union to identify opportunities for visualization of data that will help them to improve their daily activities and the overall success of the credit union. There will be a focus on understanding business processes within the organization. Must have a strong ability to identify, collect, organize, and analyze information. A high attention to detail and a focus on collaboration is required to ensure information is clearly defined and a full end-to-end solution has been identified, agreed upon and understood by business partners.

Essential Functions & Responsibilities:

  • Develop an understanding of the credit union’s financial risk management infrastructure, applicable regulations, policies, and processes, along with the systems used to extract, populate and analyze data content and comply with regulation and corporate governance.
  • Work with business partners throughout the organization to identify and validate business use cases, analyze possible data points, review requirements and ultimately develop solutions to aid our employees in their delivery of world class service to our members.
  • Identify new opportunities for data visualization. To include but not be limited to review of current reports, validation of business needs, identification of constraints, and design thinking.
  • Define and build data visualization tools to meet the business use cases outlined by the business partners.
  • Develop relationships across departments and work to validate data with a goal of building trust in the data.
  • Develop an understanding and working knowledge of the credit union history, philosophy, organization, bylaws, policies, procedures and appropriate software systems. Perform all other job-related duties as assigned.

Performance Measurements:

  • Analytical Skills – The ability to observe, evaluate, summarize, and apply meaningful data in the problem-solving process. The level of logical reasoning necessary to connect required actions to desired outcomes. The ability to forecast events based upon current situations. Demonstrated skill in generating alternative solutions to problems.
  • Attention to detail – The level at which tasks are performed carefully, accurately, and in accordance with specific instructions. Consistency of work quality and compliance with standards, requirements, and expectations. The tracking of numerical data and detailed organizational information, and the careful application of grammar, spelling, and punctuation rules.
  • Communication – The ability to effectively converse and listen to others concerning company matters. The use of proper written and grammatical skills, and the meaningful application of computer technology [e-mail, Internet, etc.].
  • Creativity – The ability to generate new ideas, concepts, processes, actions, or solutions which are original, useful, unusual, and appropriate to the situation. The degree to which preconceived assumptions can be discarded and new possibilities imagined.
  • Initiative – The ability to perform job responsibilities independently and responsibly. The ability to proactively complete tasks, solve problems, improve processes, enhance products, and/or extend services within assigned range of authority.
  • Problem Solving – The ability to predict, recognize, and define problems. Skill in generating, selecting, and implementing timely and meaningful solutions.

Knowledge and Skills:

Experience: One year to three years of similar or related experience.

Education:  (1) A two-year college degree or (2) Completion of a specialized course of study at a business or trade school or (3) completion of specialized training courses conducted by vendors, or (4) job-specific skills acquired through an apprenticeship program.

Interpersonal Skills: Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Other Skills:

  • Strong analytical skills
  • Experience with building dashboards in Power BI
  • Strong understanding and knowledge of the principles and practices associated with database configurations and structures.
  • Experience configuring, documenting, testing, training, and implementing new dashboards.
  • Proven ability to assess business needs and translate them into visualization solutions.
  • Communication and Collaboration across business areas.

To apply for this position, visit the credit union website’s Careers page.

EOE


ember Advocate Manager, NorthCountry Federal credit union (6/4)

Role:

Support the credit union’s vision of being the community’s most loved financial institution, and its mission to make people’s financial dreams come true by building a cohesive team of engaged, highly performing employees. Leverage the strengths of each team member, to inspire and empower them to provide world-class service during all interactions with stakeholders. Demonstrate professionalism and integrity and represent the credit union’s core values in all interactions.

Essential Functions & Responsibilities:

  • Monitor all department activities to ensure they comply with established credit union policies and procedures.
  • Be proficient in all credit union products and services, including but not limited to teller transactions, account opening, consumer loans, member business loans and mortgages. Review and approve underwriting decisions of subordinate personnel.
  • Actively listen to members needs and offer appropriate solutions for overcoming a financial challenge or achieving a financial goal, utilizing credit union loan and deposit products.
  • Protect the credit union’s values by monitoring for and quickly addressing communication breakdowns between individuals. Communicate the team’s goals and progress with the team and encourage discussion. Identify and recommend changes to any processes that are out of alignment with the credit union’s vision, mission, or values. Administer performance evaluations and recommend appropriate personnel actions.
  • Support the credit union’s relationship with the community by building relationships with businesses and like-minded non-profit organizations.
  • Monitor branch operating results relative to established objectives and ensure appropriate steps are taken to correct unsatisfactory conditions. Maintain communications with main office; attend scheduled management meetings.
  • Develop an understanding and working knowledge of the credit union history, philosophy, organization, bylaws, policies, procedures and appropriate software systems. Perform all other job-related duties as assigned.

Performance Measurements:

  • Decision-Making/Problem Solving – The ability to make prudent decisions that are timely, well researched, and reflect awareness of impact. The degree to which the supervisor recognizes, and defines problems, and implements timely and meaningful solutions.
  • Time Management – The ability to work independently with minimal supervision and effective use of The level of control/oversight of all assigned projects and responsibilities.
  • Member Focus – The degree to which member service is demonstrated in the day-to-day business The level of support for co-workers as well as outside members, clients, etc.
  • Employee Management and Leadership – The degree to which the supervisor motivates employees, preserves high morale and supervises with fairness and The ability to effectively lead others in achieving stated duties, company goals and mission.
  • Initiative – The ability to perform job responsibilities independently and responsibly. The ability to proactively complete tasks, solve problems, improve processes, enhance products, and/or extend services within assigned range of authority.

Knowledge and Skills:

Experience: Three years to five years of similar or related experience.

Education:  (1) A two-year college degree or (2) Completion of a specialized course of study at a business or trade school or (3) Completion of a specialized and extensive in-house training or apprenticeship program.

Interpersonal Skills: Work involves extensive personal contact with others and is of a personal or sensitive nature. Motivating, influencing, and/or training others is key at this level. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others.

To apply for this position, visit the credit union website’s Careers page.

EOE


IS Specialist, Vermont Federal credit union (6/4)

Vermont Federal Credit Union is a growing financial cooperative in Northwestern Vermont, currently serving over 40,000 members.  We are looking for friendly, self-motivated individuals who enjoy helping people, have strong communication skills, are detail-oriented and enjoy working as part of a team.

Job Description: 

  • Monitoring systems operations, establishing user profiles, user environments, directories, and security access on the Local Area Network (LAN).
  • Primary contact for hardware and software issues and maintaining PCs and PC applications.
  • Design and maintain systems documentation, processing logs and inventory of equipment and providing off-hours support, including on-call rotation.
  • Consulting with computer operations management, supervisory staff, and various I.S. personnel to assure that I.S. standards for control, security, and recoverability are understood and followed.
  • Troubleshooting hardware and software problems, providing resolutions in a timely manner, installing appropriate hardware or software, and maintaining and furthering technology knowledge of computer hardware and software.
  • Deliver outstanding service that is in alignment with the Credit Union’s Service Promises.

Requirements:

  • Knowledge of batch and workflow programming
  • .NET, MS-SQL, IIS, and website administration experience is a plus.
  • Ability to work independently and communicate effectively
  • A two-year college degree or equivalent training
  • Knowledge, of computer system hardware, telecommunications equipment, operating systems and network components is required.

Qualified candidates should apply online via our website: www.vermontfederal.org

Please be sure to attach your resume.  Applications without an attached resume will be considered incomplete.

EOE


Consumer Loan Processor, Vermont Federal credit union (6/4)

Vermont Federal Credit Union is a growing financial cooperative in Northwestern Vermont, currently serving over 40,000 members.  We are looking for friendly, self-motivated individuals who enjoy helping people, have strong communication skills, are detail-oriented and enjoy working as part of a team.

Vermont Federal Credit Union is recruiting for a Consumer Loan Processor out of our Burlington branch.

Job Description: 

The Consumer Loan Processor does a variety of lending support functions including:

  • Process approved loans, coordinate and close loans and finalize loan disbursements.
  • Contact Members to obtain and follow-up on required paperwork processing and loan closing documents.
  • Verifies accuracy of information on loan applications.
  • Files loan documentation with the appropriate agencies.
  • Identify and provide leads for Loan Officers to follow-up with.
  • Occasionally originate member loan applications and prepares them for review by a Loan Officer.
  • Delivering outstanding service that is in alignment with the Credit Union’s Service Promises.

Requirements:

  • 2 years’ experience in financial services.
  • Strong written and verbal communication, attention to detail, organization, courtesy, and tact are essential elements.
  • Ability to work at a fast pace while maintaining accuracy of work.
  • Commitment to the Credit Union’s Service Promises is required.

Qualified candidates should apply online via our website: www.vermontfederal.org

Please be sure to attach your resume.  Applications without an attached resume will be considered incomplete.

EOE


Head Teller (Milton Branch), Vermont Federal credit union (6/4)

Vermont Federal Credit Union is a growing financial cooperative in Northwestern Vermont, currently serving over 40,000 members.  We are looking for friendly, self-motivated individuals who enjoy helping people, have strong communication skills, are detail-oriented and enjoy working as part of a team.

In collaboration with the Branch Manager, this position is responsible for leading teller line operations through scheduling and directing daily activity of tellers.  This position will work with the Branch Manager to recognize and develop areas of improving teller staff performance through coaching and cross training. Conducts staff meetings to keep teller staff informed of policy or procedure changes.

Job Description: 

  • Branch training of new staff
  • Assisting with performance reviews.
  • Informing manager of potential issues and may be involved in corrective action process.
  • Ongoing performance coaching of teller staff
  • Monitoring department for compliance with established policy and regulations.
  • Orders daily cash requirement for the credit union
  • Manages cash vault

Requirements:

  • Two to five years of similar or related experience.
  • A significant level of trust and diplomacy is required, in addition to normal courtesy and tact.
  • A high school education or GED.

Qualified candidates should apply online via our website: www.vermontfederal.org

Please be sure to attach your resume.  Applications without an attached resume will be considered incomplete.

EOE


Digital Marketing Specialist, One credit union (5/14)

One Credit Union is currently seeking an experienced Full-Time Digital Marketing Specialist to join our team.

The ideal candidate will have:

  • Minimum of 1-3 years digital marketing experience (search, display, Facebook and other social media platforms).
  • Creative experience and computer skills, specifically MS Office (Word, Excel). Adobe Illustrator preferred.
  • Experience with email marketing.
  • Demonstrated skills with Google Analytics and digital metrics/campaign performance.
  • Prior experience with web content management platforms a plus.
  • Demonstrated organizational skills while managing multiple tasks.
  • Strong oral and written communications.
  • Ability to be a self-starter and work independently.
  • Strong TEAM player

This position reports to the Marketing Director.  There is flexibility in the work location within our branch network.

Requirements:
  • Education: Bachelor degree in Marketing preferred, or equivalent work experience
  • Wages commensurate with experience and skillsets.
  • Benefits offered: Health Care, HRA, FSA, Dental, Vision, Life & Disability, 401k plan, Holidays (10), Paid Time Off (PTO)

To apply, email cover letter, resume, and references to jobs(at)onecu.org.

EOE