CU Employment Opportunities

CU Employment Opportunities

Credit union employment opportunities remain listed for

Credit union employment opportunities remain listed for up to three months from the initial posting date unless AVCU is asked to remove them sooner.  To submit a new position, or to ask us to remove an employment opportunity that is no longer active, please email us.

AVCU is not liable for the content, veracity, or continued availability of any position listed below.  Most recent update: 7/3/20.

Branch Manager (Rutland) VSECU (7/3)Branch Manager (Rutland) VSECU (7/3)
Call Center Consultant VSECU (7/3)Call Center Consultant VSECU (7/3)
Executive Assistant (Burlington) Vermont Federal Credit Union (6/26)Executive Assistant (Burlington) Vermont Federal Credit Union (6/26)
Consumer Loan Call Center Officer (Burlington) Vermont Federal Credit Union (6/19)Consumer Loan Call Center Officer (Burlington) Vermont Federal Credit Union (6/19)
Marketing Manager (South Burlington) New England Federal Credit Union (6/19)Marketing Manager (South Burlington) New England Federal Credit Union (6/19)
AVP – Mortgage Loan Originator Heritage Family Federal Credit Union (5/8)AVP – Mortgage Loan Originator Heritage Family Federal Credit Union (5/8)
Mortgage Loan Processor Heritage Family Federal Credit Union (5/8)Mortgage Loan Processor Heritage Family Federal Credit Union (5/8)

VSECU seeks a lively, driven Branch Manager that can balance strong initiative and self-direction with making connections with people to motivate and inspire them to achieve results.

Poise and an engaging, empathetic communication style based on natural warmth and enthusiasm is the key to achieving the goals of this position. The work involves driving toward results by enrolling the commitment and buy-in of others. A sincere appreciation for people and how they are each uniquely motivated is the foundation for designing and implementing interactive communication and decision-making processes.

If our vision makes you smile, inspires you and makes you feel like you could move mountains; we encourage you to consider joining our team!

PRIMARY DUTIES & RESPONSIBILITIES:
  • Responsible for management and continued growth of the assigned region’s performance including the areas of membership, deposit portfolio and loan portfolio. Understands and proactively communicates the company and branch’s purpose and models the specific behaviors needed for success. Considers new business opportunities and how to capitalize on them.
  • Comprehensive knowledge of branch operations and performance and uses this knowledge to ensure that processes are in place to measure and monitor operational and financial effectiveness. Ensure adherence to policies and procedures to minimize losses and risk as well as ensure safety and security. Make sure the facility and grounds are maintained in safe, clean and working order.
  • Provide staff with timely and thoughtful feedback. Makes performance expectations clear and holds self and others accountable for meeting work standards for production, accuracy and completion. Provide employee training to support development, improve skills and increase knowledge. Influence and inspire others, serve as a mentor. Share functional and technical knowledge with others as a way for them to learn and grow. Conduct one-on-one meetings to encourage and better understand staff members. Recognize talent in staff and nurture and develop that talent.
  • Manage the day to day functions of the branch including member communication, on-boarding, member satisfaction and branch productivity. Use knowledge to resolve the most difficult and complex customer issues, requests or needs. Foster change and innovation to continuously invigorate the branch and motivate staff. Structure work processes to be member-friendly and responsive. Make day-to-day decisions to support long-term organizational goals and empower staff to make appropriate on-the-spot decisions.
  • Participate and encourage staff participation in regional and community activities and events to promote the VSECU mission and increase visibility and name recognition. Volunteer and encourage staff to volunteer for community events to contribute to our communities and the organizations within our communities.
JOB COMPETENCIES:
  • Models how to build and maintain positive, supportive working relationships; creates a strong feeling of belonging, morale and cohesion within the branch through frequent reinforcement, shared activities, conflict management and on-going communication.
  • Assumes full responsibility for his/her decisions, even when unpopular; has the skills and ability to work though negativity from others.
  • Is comfortable with primary accountability for business results and understands that with accountability comes pressure. Takes action to meet and exceed expectations.
  • Discloses important information to his/her team openly and actively; practices open and honest communication to build trust; balances “need to know” with open communication.
  • Actively builds a solid network within and outside the organization. Negotiates in a sincere and open manner to create the best possible outcome for both parties. Values relationships highly; is trusted and well-liked by others.
  • Values honesty over results.
EDUCATION/KNOWLEDGE & EXPERIENCE:
  • Bachelors degree preferred with three to five years experience working in a financial institution with management experience desirable, or a comparable combination of education and experience.
  • Excellent and developed communication skills, both verbal and written.
  • Established community engagement and service.
  • Strong management and leadership skills. Experience leading others by example, making high-quality decisions, continuous learning and proactive sharing of knowledge.
  • Excellent computer skills, including Microsoft products and ability to prepare reports and spreadsheets.

VSECU’s normal business hours in Rutland are Monday through Friday, 8:00am to 5:00pm. We offer a comprehensive benefits package including medical, dental and vision coverage, life and disability insurance, a strong retirement package with matching 401K contributions, tuition reimbursement, paid time off and paid volunteer time.

To apply for this position, visit their website’s Careers page.

E.O.E

VSECU seeks diligent Call Center Consultants that work thoroughly to achieve service goals consistently and efficiently. If our vision makes you smile, inspires you and makes you feel like you could move mountains; we encourage you to consider joining our team!

A typical day will include handling a variety of incoming calls and electronic service requests to address issues, provide support, and offer information to keep current and/or potential new members satisfied as well as retain and grow business by way of product and service usage.

PRIMARY DUTIES & RESPONSIBILITIES:
  • Assist members in a timely manner, within established service and quality objectives.
  • Efficiently and effectively respond to member requests verbally or in writing.
  • Fulfill and resolve problems by demonstrating effective listening and communication skills; researching and exploring answers to questions and alternative solutions
  • Recognizing opportunities to cross sell and up-sell products and account services to deepen the member relationship.
  • Participate in onboarding new members through verbal and written communication.
  • Assist members with, and encourage use of, VSECU suite of electronic services.
  • Comply with VSECU policies and practices related to assigned duties and with Vermont and federal regulations regarding monetary transactions and reporting requirements.
  • Maintain strict confidentiality practices for the protection and care of members.
  • Adhere to security procedures and fraud controls to protect members, staff, and assets.
JOB COMPETENCIES:
  • Models integrity and values honesty over results.
  • Communicates in a positive, polite, and empathetic manner. Responds appropriately to diverse member needs and requests including challenging and angry members.
  • Regularly produces accurate, thorough, professional work. Takes personal responsibility for the quality and timeliness of the work.
  • Enjoys building and maintaining member satisfaction by offering VSECU products and services that benefit members.
  • Ability to work in a high stress and fast pace environment.
  • Makes sound, conscientious decisions; analyzes problems skillfully.
  • Good oral and written skills to communicate effectively.
  • Ability to properly identify and resolve issues and process account transactions with accuracy and efficiency.
  • Ability to use discretion in decision making and sound judgment in problem solving.
EDUCATION & EXPERIENCE:
  • High school diploma with computer coursework and a minimum of two years’ experience working in a customer service environment including performing financial transactions or an associate’s degree in business, marketing or a related field, with at least one year in a financial institution, or a comparable combination of education and experience.
  • Competence and a strong commitment to customer service
  • Good understanding of the credit union mission and philosophy and competence with financial functions.
  • Good computer skills that include proficient keyboarding and the ability to utilize several different programs at one time.

VSECU’s normal business hours in the call center are Monday through Friday, 8:00am to 5:00pm, and Saturday, 9:00am to 12:00pm.  Weekend shifts are covered on a rotational basis.  Some additional pre- and post-shift availability for team training and meetings is required.

We offer a comprehensive benefits package including medical, dental and vision coverage, life and disability insurance, a strong retirement package with matching 401K contributions, tuition reimbursement, paid time off and paid volunteer time.

To apply for this position, visit their website’s Careers page.

E.O.E

Vermont Federal Credit Union is searching for an exceptional individual to provide high-quality administrative assistance to top-level executives.

Job Description:
  • Requires strong organizational and analytical skills. Ability to be highly effective in a fast-paced environment with significant variety of issues and frequently changing priorities.
  • Flexibility and responsiveness to change and short deadlines.
  • Effective communication skills to facilitate work with wide variety of individuals and groups from all levels of the organization.
  • Maintains executive’s and Board’s appointment schedule by planning and scheduling meetings, conferences, teleconferences, and travel.
  • Provides historical reference by developing and utilizing filing and retrieval systems; recording meeting discussions and transcribing them into minutes.
  • Ability to work independently on projects, from conception to successful completion.
Requirements:
  • Three plus years of experience as an Executive Administrative Assistant or similar role.
  • Proficiency with the Microsoft Office Suites required, especially Word, Excel and Outlook.
  • Excellent verbal and written skills.
  • Knowledge of office procedures and solid experience with office management systems.
  • Exceptional interpersonal skills, friendly and professional demeanor and experience exercising discretion and confidentiality with sensitive company information.
  • Excellent organizational skills with an ability to think proactively and prioritize work.

Qualified candidates should apply online via their website at www.vermontfederal.org

Please be sure to attach your resume.  Applications without an attached resume will be considered incomplete.

E.O.E

Major Responsibilities and Duties:

The Consumer Loan Call Center Officer does a variety of lending support functions including:

  • Ability to understand member needs and match the appropriate loan program that will best serve the member.
  • Analyze the current financial position of members and present them with additional cross-serve opportunities to benefit their financial position.
  • Recommend loan decisions to underwriting by determining the degree of risk involved in extending credit or lending money.
  • Follows current loans to ensure compliance with terms and coordinates with collections when appropriate.
  • Prepares and/or reviews and disburses all loans.  Checks documents for completeness, accuracy and overall quality.  Establishes the terms and conditions of an approved loan and reviews them with the member.
  • Delivering outstanding service that is in alignment with the Credit Union’s Service Promises.
Job Requirements:
  • Three to five years of similar or related experience.
  • Ability to multi-task in a fast paced environment.
  • Courtesy, tact and diplomacy are essential elements.
  • Must be able to work occasional weekend hours.

Qualified candidates should apply online via their website at www.vermontfederal.org

Please be sure to attach your resume.  Applications without an attached resume will be considered incomplete.

E.O.E

Amazing opportunity for an experienced Marketing Manager to lead the Marketing team at New England Federal Credit Union is available!  The Marketing Manager position will manage the marketing, public relations and financial education activities for our Vermont and Detroit, Michigan locations.  The role will identify member segments that generate demand for our products and services, while implementing marketing promotions that will focus on loan and deposit growth.  This position will actively engage in community events/programs that support activities which improve the well-being of the communities we serve.  The job will deliver valued financial educational opportunities to our members and general public.

The successful candidate will have a bachelor’s degree in Marketing with emphasis in business / communication and five years of experience in either marketing, public relations, or advertising.   The applicant will also have demonstrated experience in directly managing a team.  Experience within a financial institution is desired.

To learn more about New England Federal Credit Union, this position and/or to apply to this opportunity, please visit their careers page at www.nefcu.com

E.O.E

SUMMARY:

Committed to building relationships with borrowers, team members and community partners.  Responsible for analyzing credit history and documentation related to the loan application, discussing member needs, recommending best products, assisting member to complete the real estate loan package and working with team throughout the loan process.  Ideal candidate will successfully communicate the credit union difference, the mortgage process and set realistic expectations for members throughout the process.  Approve or deny loan applications based on analysis of applicant loan documentation.  Operate under moderate credit authority.  Promote other credit union products and services.

ESSENTIAL FUNCTIONS AND BASIC RESPONSIBILITIES:
  • Develop strategies to build loan pipeline through member interactions, seminars, building relationships with community partners (realtors, contractors, attorneys and other institutions).  Attend community events and functions in assigned territories.
  • Interview loan applicants and assist members with the loan application process.  Maintain clear and frequent communication with all essential parties throughout the loan process.
  • Evaluate and analyze credit bureau reports for all applicants.  Embrace best practices for product recommendations and referrals.
  • Review loan application and all documentation provided, verify assets and liabilities, estimate monthly payments for any outstanding debts not listed on credit bureau and add them to debts on application.
  • Approve or deny real-estate loan applications, and explain reasons for denial.
  • Ensure that each real-estate loan is processed accurately and within regulatory compliance.
  • Review loan application and document packet for closing.
  • Review title searches, legal work, and appraisals.
  • Monitor delinquent real-estate loans, and take action as necessary.
  • Establish and monitor control procedures for first-mortgage loan portfolio.
  • Attend all required training sessions (regulatory, investor, CUPATs) and complete required training in a timely manner.  Attend and participate in other group or company meetings as required.\
  • Maintain a clean and well organized work area and contribute to the overall cleanliness of the HFCU properties.
  • Perform miscellaneous requests, respond to email and phone inquiries, file, fax and mail information.
  • Assist and back-up other staff as needed.
JOB COMPETENCIES / REQUIREMENTS:
  • Knowledge of and ability to process loan records and to manage information and data, generate reports, and reconcile accounts accurately.
  • Handle all information/documents in a confidential and secure manner. Be aware of surroundings when working with member files and when speaking with members, both in person or over the phone, when discussing or gathering personal and confidential information.
  • Ability to understand and analyze personal and business tax forms.
  • Good organizational, communication and business writing skills to exhibit professionalism and deal effectively with internal and external contacts.
  • Conscientious, comfortable with detail, and the ability to be multi-tasked to coordinate and prioritize the workday efficiently. Comfortable working under pressure, self motivated and able to work in a team environment.
  • Ability to understand and monitor compliance functions and responsibilities assigned within a credit union and the ability to stay current in the changing environment of regulation and compliance.
  • Ability to work cooperatively with others to identify, recommend and implement opportunities for increased efficiency.
EDUCATION / KNOWLEDGE & EXPERIENCE:

A high school diploma or equivalent.  Experience dealing with loan records and servicing within a financial institution preferred.

Good writing and verbal communication skills and ability to prepare written documents.  Excellent phone skills/etiquette and the ability to communicate clearly and effectively over the phone.

Basic computer knowledge, proficient use of calculator, keyboard, and experience with Microsoft Office Products required.  Experience with financial institution software systems preferred.

WORKING CONDITIONS / ENVIRONMENT:

This position requires moderate travel between branches, to community events and to training opportunities.  This position requires sitting for long periods of time and working primarily at a workstation or desk in an open office environment.  Daily tasks include extensive use of a computer performing standard keyboard functions, requiring repeated motion, as well as extensive use of the phone. Stretching breaks are recommended to avoid injury.  Some light lifting and carrying of large paper files.  Equipment is available and recommended for use of transporting large quantities of files to and from various locations.

To apply for this position, visit the credit union’s website at www.hfcuvt.com/careers.

EOE

SUMMARY:

Committed to building relationships with borrowers, team members and vendors.  Responsible for working collaboratively with the AVP Mortgage Loan Originator to originate and process loans from application through scheduling the closing, including issuing required documents, ordering reports, requesting and obtaining conditions, and maintaining organized files and pipelines.  Ideal candidate will successfully communicate the credit union difference, the mortgage process and set realistic expectations for members and all interested parties throughout the process.  Promote other credit union products and services.  Work collaboratively with internal parties related to the transaction, as well as vendors and all external related parties.

ESSENTIAL FUNCTIONS AND BASIC RESPONSIBILITIES:
  • Issue all required documents from application through scheduling the closing, including Loan Estimate of closing costs, Commitment Letters, required disclosures, applications, etc.
  • Request all verifications requested and required, including appraisals, title reports, flood certificates, income, asset, and loan verifications.
  • Request additional items and documents from the borrowers as required for the loan.
  • Maintain clear and frequent communication with all essential parties throughout the loan process.
  • Ensure that each real-estate loan is processed accurately and within regulatory compliance.
  • Review title searches, legal work, and appraisals for accuracy.
  • Attend all required training sessions (regulatory, investor, CUPATs) and complete required training in a timely manner.  Attend and participate in other group or company meetings as required.
  • Maintain a clean and well-organized work area and contribute to the overall cleanliness of the HFCU properties.
  • Perform miscellaneous requests, respond to email and phone inquiries, file, fax and mail information. Assist and back-up other staff as needed.
  • Understand government, state, and mortgage lending requirements.
  • Discuss with borrowers’ various aspects of the mortgage process, including review of issued documents.
  • Assist in identifying and correcting any deficiencies found in the files during pre and post-closing quality control reviews in a timely and efficient manner.
JOB COMPETENCIES / REQUIREMENTS:
  • Knowledge of and ability to process loan records and to manage information and data accurately and efficiently.
  • Handle all information/documents in a confidential and secure manner. Be aware of surroundings when working with member files and when speaking with members, both in person or over the phone, when discussing or gathering personal and confidential information.
  • Good organizational, communication and business writing skills to exhibit professionalism and deal effectively with internal and external contacts.
  • Conscientious, comfortable with detail, and the ability to be multi-tasked to coordinate and prioritize the workday efficiently. Comfortable working under pressure, self motivated and able to work in a team environment.
  • Ability to understand and monitor compliance functions and responsibilities assigned within a credit union and the ability to stay current in the changing environment of regulation and compliance.
  • Ability to work cooperatively with others to identify, recommend and implement opportunities for increased efficiency.
EDUCATION / KNOWLEDGE & EXPERIENCE:

A high school diploma or equivalent.  Experience dealing with loan records, working in a loan origination platform, and servicing within a financial institution preferred.

Good writing and verbal communication skills and ability to prepare documents.  Excellent phone skills/etiquette and the ability to communicate clearly and effectively over the phone.

Basic computer knowledge, proficient use of calculator, keyboard, and experience with Microsoft Office Products required.  Experience with financial institution software systems preferred.

WORKING CONDITIONS / ENVIRONMENT:

This position requires sitting for long periods of time and working primarily at a workstation or desk in an open office environment.  Daily tasks include extensive use of a computer performing standard keyboard functions, requiring repeated motion, as well as extensive use of the phone. Stretching breaks are recommended to avoid injury.  Some light lifting and carrying of large paper files.  Equipment is available and recommended for use of transporting large quantities of files to and from various locations.

To apply for this position, visit the credit union’s website at www.hfcuvt.com/careers.

EOE